Support for the part that is stuck.
Tell Mike what you expected, what happened, and which macOS version you use. Email support@bearousel.com.
Manage your subscription
Open Stripe's secure customer portal to update a payment method, view invoices, or cancel a monthly or annual plan.
License and device help
Your license works on one Mac per seat. Most keys have one seat; annual and lifetime buyers can pick up to 10 at checkout. Moving to a new Mac? On the old Mac, open Settings, click License, then click Deactivate this Mac. Then activate the new one. If the old Mac is gone, open your account page, enter the email you used at checkout, and free the Mac from there. It also shows your key, your seats, and your billing. Never post your license key publicly.
I never got my trial key
Check your spam folder first. Then open the app and click Send it again next to the key field. The same key goes back to the same address, so asking twice never uses up your one trial. If nothing arrives after that, email support@bearousel.com from the address you typed in the app.
Your key is in use on another Mac
This message means the key is being used in two places at once. On the other Mac, open Settings, click License, then click Deactivate this Mac. If you cannot get to that Mac, open your account page and enter your email address: the one you bought with, or the one you typed in the app to start your trial. The page lists that key, paid or trial, and frees the Mac from there. Then try again.
Refunds
Purchases can be refunded within 14 days. Email the address used at checkout and ask for a refund.